Nest camera replacement

[Leebob1]

I received the original email from Google about needing to replace my Nest camera via email. I inadvertently deleted the email before I took advantage the replacement offer. Is there anyway I can revive this offer before the end of life (April 2024) of my old camera. Thanks for any help.

[EmptyNester]

This is just a user forum and Google doesn't normal respond here. But I think I can escalate this to get you some  help.

[Jenelyn_O]

Hi there,

@Leebob1, thanks for reaching out — I'd like to help. If you're using a Google Account, you can learn how to download your data here. If you're using a non-migrated Nest account, here's an option to download your data using My Nest Data. 

For Google Account

You can export and download your data from the Google products you use, like your:

• Email
• Documents
• Calendar
• Photos
• YouTube videos
• Data about registration and account activity

Please let me know how it goes.

Best,

Jenelyn

[EmptyNester]

@Jenelyn_O  I think you answered the wrong question.  I believe @Leebob1 is asking about the Nest DROPCAM trade in.  Can you provide information on that?

[Jenelyn_O]

Hi folks,

Oh! Thanks for letting me know, @EmptyNester. I'm sorry about that. 

@Leebob1, we'd like to check for options. Please fill out this form and inform us once done. 

Regards,

Jenelyn

[Leebob1]

The form is complete. Thanks

[Jenelyn_O]

Hey Leebob1,

I received your form and created a case for you. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon.

Cheers,

Jenelyn