Nest camera stuck in zoom

[echardin]

The other day I opened my Nest app and my camera was all the sudden zoomed in. I didn’t change or edit any features. I have looked around on forums and they all say you are probably accidentally stuck in Enhance mode. I did not engage that mode and I don’t see anywhere to turn that off or on. I have tried turning the camera on/off and unplugging it and nothing works. Any ideas?? I can barely see the room at all! 

[Rubes]

It’s not always clear how to exit enhance if that’s the case here. However try these steps and let us know:

To turn off Enhance, tap Cancel Enhance

If you don’t see this icon, tap the screen once to bring up the camera controls.

[EmptyNester]

A while back I read that if you have more than one person accessing the cameras from their phones, then the phone that did the zoom-in is the only one that can zoom it back out.  

Hope this helps.

[aatienza]

Hey echardin,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.

I appreciate the help, Rubes and EmptyNester.

Thanks,

Archie

[aatienza]

Hey echardin,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey echardin,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie