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Nest camera used to work great until wifi pw got changed

Smudgysty
Community Member

camera is a Nest OutDoor, I have Nest Aware, anyways worked for almost the whole year, paid for a whole yrs worth of the nest aware, was all but 1 month from the full year. Well my Gf decides to change the WiFi p/w, kicked everything offline.  Google takes $60 from me automatically to renew the account month in advance. I tried like hell to cancel it but couldn’t get a refund. About 4months go by before I’m able to speak to someone with half a lick of English. We deleted an old account and made a new one transfer the payment from one account to the next, then fought like hell to remove the previously used account due to cameras won’t accept a new owner until the old one is completely deleted. Anyways I’m having issues with it staying connected. I usually have to restart my internet once a day to reconnect the camera. I’m getting sick of it. Also the light on the camera is always Blue. Even when it’s offline it is not yellow like it should be??? Any help be great sry for the long ass story… 

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

  • Do you still need help with this issue?
  • What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Eric_B
Community Specialist
Community Specialist

Hey Smudgysty,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks