Nest camera wont connect with Motorola MT8733

[Mikeatl]

Anyone know how to connect a Nest Cam to a Motorola MT8733? Google was not helpful having me do multiple factory resets with no change in the results. I figure it must require giving it some sort of permissions through the Motorola network side but I don't know how to get the IP address of the camera without it connected to the wifi network first.

[Anonymous]

I could be misunderstanding here but are you attempting this through the "google home app"?

[Mikeatl]

Yes, I've tried multiple times and done multiple factory resets and it simply won't connect on the network. I have a Motorola MT8733 cable modem/router.

[EmersonB]

Hi everyone,

@Mikeatl, thanks for reaching out here in the Community. To confirm, have you tried adding your Nest Camera using a mobile hotspot? Are you getting an error code? How far is it from your Wi-Fi router? In some cases, settings on your router or access point could be causing a problem with the connection. 

High firewall security or parental controls can block new devices from connecting to your Wi-FI network. Refer to your Wi-Fi router or access point documentation to check if these features are enabled on your network and how you can exempt your camera from these restrictions.
 

Check our recommended Wi-Fi settings for more detailed configuration options.

Recommended Wi-Fi network and router settings

Looking forward to your response.

I appreciate your help, Fraa.

Regards,

Emerson

[Mikeatl]

I fixed it by getting Motorola 6 wifi 6 extenders. The Nest system is not currently working with actual 6E regardless of what Google said when I called them. They only support wifi 6.

[zoeuvre]

Hi Mikeatl, 

Happy to hear that! I appreciate the gesture. It looks like we can consider this one complete, so I will be locking this in 24 hours if we don't hear back from you again. Feel free to start a new thread, and we'll be happy to help.
 

I appreciate your help, Emerson. 

All the best,

Zoe