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Nest camera wont show up on home app

Rchwarren
Community Member

Ive had my nest cam for about a year with no problems. I recently had a problem with my Xfinity router and had to get a new one. After new one was up and running, the nest would'nt hook on to wifi. I changed the wifi name & password back to it's original. Nest is showing on the wifi now but i erased it from the home app and can't get it to recognize each other. I've tried everything i know. Factory reset, uninstalled app and reinstalled, scanned qr code to reinstall to the app. I'm at a frustrating loss. 

4 REPLIES 4

MDing
Community Member

I have the same issue-camera worked fine until I changed the router and have tried everything including having Comcast on site-nothing works and I can't find a customer service number.  Wired indoor cameras 

 

EmptyNester
Silver Product Expert
Silver Product Expert

So it sounds like you are doing everything right.  The only thing I can think of is make sure you follow the steps for a FACTORY RESET and not just a forced RESTART.  Here are the directions for factory reset...

https://support.google.com/googlenest/answer/9252162#factory-reset

Have done factory reset numerous times

MDing
Community Member

case number6-8316000036571.