Nest cameras have poor range

[Deljollz]

I have 2 nest cameras. I installed them looking out into my yard with the specific purpose of finding the neighbor who is using my yard as his dogs personal litterbox, and to offer some security as well. I've set up all the zones I can, and set events to alert me to people and animals, and even upped the sensitivity on these cameras and they STILL DONT GET TRIGGERED until the person is WITHIN 10 FEET. 

I refuse to believe that this is as good as it gets but I'm completely out of ideas at this point. The side walk isn't even 20 feet away and it's missing EVERYTHING. In fact, the neighbor left another turd on my lawn right in front of the camera within 12 hours of my installing it.

[EmersonB]

Hello Deljollz,

Thanks for reaching out here in the Community. Nest Cameras determine when something moves based on how much an image changes over a short period of time. So, your Nest Camera may not send an alert if the following is true:

• The activity is out of your Nest Camera’s field of view.
• An object is blocking the Nest Camera’s view.
• Your Nest Camera is very far away from the activity.
• The lighting in the scene is dim or washed out.

You might have to move your Nest Camera, change your camera’s angle, or change something in the scene so that you don’t miss important activity. Looking forward to your response here.

Regards,

Emerson

[Deljollz]

Yes I understand the concepts surrounding the cameras range and different variables affecting it. 

However.

A security camera backed by software and tech giant GOOGLE should have a range that is better than 10-15 feet. The camera under performs and is embarrassing when compared to those of your competitors.

Thanks for the reply. I see now that my cameras' performance is not a one-off, but simply the low level at which they are intended to perform. 

[zoeuvre]

Hi Shortnsassy,
 

We appreciate your response for this case, and please be assured that our product team is working non-stop with different partners to bring the best to the Google Nest devices. So, please let our product team know about it by sending feedback. 
 

In the meantime, I'll go ahead and lock this thread within 24 hours. If you run into any more questions in the future, please feel free to create a new thread.

Thanks for your help, Emerson. 
 

Best,

Zoe