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Nest cameras not recording events

Jan9
Community Member

My nest camera floodlights are not recording events. I’ve already done all the basic troubleshooting steps and do not have activity zones and have all notifications on and do not see any history of events. (I know events are occurring within the field of view)

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Jan9 

Do you have a Nest Aware or Nest Aware Plus subscription?

https://support.google.com/googlenest/answer/9681538

Is power always on to your cameras?

If you go to your cameras in the Google Home app and go to Settings | Video | Video history, which option is checked?

EmersonB
Community Specialist
Community Specialist

Hello everyone,

 

@Jan9, thanks for reaching out here in the Community. To confirm, were you able to see some snapshot from your event history? What is the light status of your Nest Camera? Here's the link if you want to know more about the Nest Aware subscription.

 

I appreciate the help, MplsCustomer.

 

Best,

Emerson

EmersonB
Community Specialist
Community Specialist

Hi Jan9,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to read the information and check the link I've shared? In case you have an update, you know where to find us.

Regards,
Emerson

EmersonB
Community Specialist
Community Specialist

Hey Jan9,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Thanks,
Emerson