Nest cameras

[Zues13]

I recently had my phone stolen so I had to get a new telephone and when I did that all of my camera information was stored on the other phone so I had to get a new email account account and now I can't sign in to the nest cameras my wife however still they were still was signed in but I deleted her thinking that if I deleted everybody I could go ahead and re assign it but now it's saying I need to go back to my original account and on the sign it any help would be greatly appreciated

[Doubledouble]

Looks like I’m not the only one who has this replay and live cam problems . I thought that was something about my ASUS mesh wifi. Just realize how many people having this issues and technical still not solve this problem yet . Yeah maybe it’s time to change the  other brands this time I will definitely go with wire cam. And capable with apple HomeKit 

[zoeuvre]

Hi folks, 
 

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. Let me take a look at this for you. 
 

@Zues13, since the Nest Camera is still added from the previous account, you will need to factory reset it first before you can add this to your newly created account. 
 

@Doubledouble, What type of Nest Camera do you have? Also, do you have an active Nest Aware subscription? If there is, what type of Nest Aware subscription do you have? 

I’ll look forward to your responses. 

Best,

Zoe

[zoeuvre]

Hi everyone, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[Jenelyn_O]

Hi there,

@Doubledouble and @Zues13, just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know. 

I appreciate your help, Zoe.

Regards,

Jenelyn