Nest door bell camera

[Lhall]

The nest door bell camera is off line ,it is wired and has power on , I have reset it several times ,tried getting it and it will not

[EmptyNester]

Try these steps.  This has worked for other people with the same issue:

1. Save any video history on the device, if any. Follow this guide.
2. Unmount the device from is stand or mounting bracket, then connect it to a USB cable and power adapter, if applicable.
3. Locate the reset pin on the device.
4. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
2. At 12 seconds, the status light will be steady, solid yellow while the device starts the factory reset, and you’ll hear a confirmation tone.
5. Release the button. Your device will restore to its factory settings.
6. After the factory reset, your device will appear as "Offline" in the app until you remove it. Also, the status light should be pulsing blue.
7. To remove it from the app, open the Google Home app, select the device, and then tap Settings > Remove device > Confirm.
8. Make sure the phone is on the same Wi-Fi network as the selected network for the Nest device.
9. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
10. Cellular data should be turned off.
11. If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
12. Start adding the device back to the Google Home app.

Please return here and let us know if this works.

[britsoft]

Have factory reset this piece of crap a dozen times and still no BLUE light at all.  And the Nest app hangs constantly and the Home app can't find anything.  Why do people buy Google junk?

[EmptyNester]

Hmmmm, sounds like the camera has malfunctioned and time to toss it.  How old is it?   From what I can tell they seem to have a life span of 3-5 years.  When my first one failed I bought a used one on Ebay and it has worked great for me.  It is now 3+ years old and working like a champ.

[EdmondB]

Hey everyone,

@Lhall, Checking in — did you get a chance to follow the steps shared by EmptyNester? If so, how did it go? Let me know if you need more help. 

@britsoft, We'd like to look more into your case if you could share more information.

I appreciate the help, @EmptyNester.

Best,
Edmond

[britsoft]

Spent 2 hours in chat with google support and only thing they came up with is they really want to help.  The thing is apparently locked to someone else's account and even with the s/n and everything from the back of the camera no one can make it useable again.  Kinda irritating that your products can be resold to unsuspecting suckers and no one can make them work, just one more reason why a pixel phone is no longer an item of interest here.

[EdmondB]

Hi there,

@britsoft, thanks for the information. Just a few questions: What type of Nest camera are you using? Have you connect this camera to an account before? Which app are you using to set it up?

I look forward to your response.

Thanks,
Edmond

[britsoft]

How many types of Nest Doorbell Cameras are there?  If it's a Nest Doorbell Camera isn't it always a Nest Doorbell Camera?  If you mean what version, have no idea.  Wouldn't the tech support person I talked to for 2 hours have determined that, maybe you need to ask her.  As to whether it's been connected to an account before, of course it was.  Apparently ti stopped working and I got stuck with it.  Unbelievable how many people sell defective crap on the internet and in second hand stores just so they can get something for a piece of crap, which this one is.  As far as connecting it, it tells me the only thing that it can be connected with is the Google Home app, so I guess you ned to talk to the camera.  I started the connection with the Nest app and it, on it's own, took me to the Home app, don't think there is an option.  Now, every bit of what I just typed was gone over at least a half dozen times by the tech support person I talked to for 2 hours and who provided absolutely no help, so what is there that you think they missed?

[EdmondB]

Hi everyone,

@britsoft, I'm sorry to hear about your experience with your Nest Camera. We'd be happy to take a look at this for you. Can you give us the Case ID that was sent via email by the tech support you contacted to further assist you?

Best,
Edmond

[britsoft]

Never received any information from anyone by email or any other way.

[Lance_L]

Hi britsoft,

Since the steps didn't work on your end, I'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once you're done.

@Lhall, I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Keep me posted.

Thanks for the help, EmptyNester and Edmond.

Best,

Lance

[Lance_L]

Hey britsoft,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

@Lhall, It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Cheers,

Lance

[britsoft]

What in the hell does this mean:

@Lhall, It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post. Cheers, Lance

I just replied yesterday and already your threatening me????  See, this is why I have very little confidence that you people even know what you are doing let alone any confidence you can fix ANY problem.  WOW

[Lance_L]

Hi britsoft,

I'm sorry for the misunderstanding. Since we already received your response in the form, our support team will continue to assist you via email.

As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

Best,

Lance

[zoeuvre]

Hello there, 

I want to check if there might be anything else you needed on this or if you had any other questions. If there's more you need, just let us know.
 

Kind regards,

Zoe

[britsoft]

You people are completely useless.  Sure glad I had this experience, I will never buy nor ever recommend a google product.  Being a reseller and installer, I see now that you people have no idea what the hell you are selling.  WOW

[britsoft]

You people read the responses or just send out pathic attempts to make people think you know what you are doing?

[britsoft]

Was going to buy a $2500 pixel phone, glad I had this experience before I pisst the money away on apparently more crap you people can't support.  You really are useless, you realize that, right?

[britsoft]

How come you keep asking me if you can provide any more support when you haven't provided ANY support at all?  The **bleep** doorbell still does not work and no one, no one, has even made a suggestion that helped let alone any actual authoritative information on that product.  Why are you people here, just for appearance's sake?

[britsoft]

This must be a private thread that no one but myself can read because it can't be helping your profile to be shown to be so obviously incompetent at your job. 

[Lance_L]

Hello britsoft,

To resolve your issue, our support team has already sent you an email. Please reply to that email with the information they requested.

@Lhall, Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Best,

Lance

[britsoft]

I **bleep**in did **bleep**, a week ago.  Good christ!!!!!!!!!!!!!

[Lance_L]

Hi britsoft,

Please check your spam or junk folder for an email from Google Nest Support. The subject should be "Your Google Support Inquiry." Also, make sure you check the email account linked to your Community profile.

Thanks,

Lance

[britsoft]

So, it's my fault if you lose your **bleep** documents?  God I'm glad I never bought that **bleep**ing pixel phone, Google is useless at providing support for anything.  I remember filling the **bleep**ing thing out and sending it to you, **bleep**.  I remember, apparently you assholes remember nothing,  including how to fix your **bleep**ing products.  I smashed your **bleep**ing doorbell camera, what it deserves and you also.

[britsoft]

Bleeping crap... nice.

[britsoft]

BLEEP YOU ALL

[Lance_L]

Hello britsoft,

I’m sorry for the delayed response here.I have contacted the team working on your case, and they will get back to you as soon as they have more information.

Best,

Lance