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Nest door bell no connection after network change

Horrigan72
Community Member

Hi, 

 

We have 4 nest door bells and an assortment of Google home minis, etc. Yesterday, I installed a new wifi network.  A tp link deco m5 with 3 units. I was able to move all the speakers and hub over to the new network with little issue. The door bells are another story. 

 

I've removed the door bells from the app and factory reset them. After doing so, the home app can't find them during the installation process. I've tried multiple times with 2 cameras without success.  I have not bothered with the other 

 

Hoping someone can provide a solution.

 

 

1 REPLY 1

EmptyNester
Silver Product Expert
Silver Product Expert

By far the easiest way to get  yourself back on track is to give your new WIFI the EXACT same name a password as your old one.  That way everything should come back on line.

Short of doing that here are the posted instructions for changing your router with Nest products.   

https://support.google.com/googlenest/answer/9223711?hl=en#zippy=%2Ctry-the-same-network-name-and-pa...