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Nest door bell offline

Blackeagle
Community Member

If someone press the doorbell button,  my door bell goes offline for few minutes. Unable to see who is at the door. Not happy with this product

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@Blackeagle 

Your post says you have a "Nest Doorbell (wired Gen 2)", but this sounds like the failure of the internal battery on the 1st gen Google Nest Hello Doorbell. This internal battery has now failed on all 3 of our Nest Hellos. The purpose of the internal battery is to power the doorbell during the instant when the doorbell button is pressed and power is diverted to ring the internal doorbell chime. This has now happened to all 3 of our Nest Hellos.

Since Google Nest says they "cannot" replace such doorbells if they are past the 1-year-warranty, so we've turned off the "Indoor chime" option for all 3 doorbells (this keeps the doorbells from going offline) and we rely instead on the "Visitor announcements" option (https://support.google.com/googlenest/answer/7672451) to get notifications on our Nest Hubs and Nest Mini instead.

This long thread with over 1,000 replies has reports from numerous other customers having the same problem:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto...

Blackeagle
Community Member

Thank you, seems like it's working. Thanks for the detail info. I really appreciate it

Jenelyn_O
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out. I'm glad to hear that the issue seems now resolved. Please continue monitoring your Nest doorbell and if anything comes up, please feel free to let us know by creating a new thread. 

 

I appreciate your help, @MplsCustomer.

 

Cheers,

Jenelyn