Nest door bell

[Theodonat]

Je peux voir tous les événements sur l’application mais lorsque j’appuie sur un des évènements je ne peux pas voir le vidéo.

[MplsCustomer]

@Theodonat 

Do you have a Nest Aware or Nest Aware Plus subscription? The topic below describes what you get with each subscription--or no subscription--for each camera and doorbell:

https://support.google.com/googlenest/answer/9681538

[Juni]

Hi folks, 

Appreciate the help here, MplsCustomer.

Theodonat, I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Theodonat]

Hi Juni,

No,  I could not found any answer to my problem,

[MplsCustomer]

@Theodonat 

Do you have a Nest Aware subscription? See the link I shared earlier for what you get with each type of subscription.

[Theodonat]

yes I do.

but didn’t found answer to my problem 

[MplsCustomer]

@Theodonat 

Since we don't know what your specific situation is, you're probably better off contacting Support and walking through your case with them:

https://support.google.com/googlenest/gethelp

[Juni]

Hi Theodonat,
 

Have you had the chance to contact our support team? If so, could you provide me with the case number so we can check if you need further assistance?

Regards,

Juni

[Theodonat]

Hi Juni 

Yes we got in touch and we have a telephone call scheduled for next Tuesday

Here’s my case number

[5-1665000034622]

Thanks,

[Jenelyn_O]

Hey Theodonat,

Thanks for keeping us in the loop. I'm glad to hear that you've scheduled a telephone call with our phone support. Please continue the conversation there, as I'll be locking this thread after 24 hours. 

I appreciate your help, @MplsCustomer and Juni.

Best,

Jenelyn

[Theodonat]

Thanks I will.

[Jenelyn_O]

Hi Theodonat,

Perfect! Please feel free to create a new thread if you have any questions or concerns, as I'll be locking this thread after 24 hours. 

Cheers,

Jenelyn