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Nest doorbell 2nd Gen is offline

Sonny486
Community Member

The issue seems to be with Google and not the local network or doorbell, as it seems to be online (green LED) and doorbell rings the doorbell and sends notifications on the home app.

 

3 REPLIES 3

Sonny486
Community Member

A reset of the doorbell fixed the issue 

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Glad that worked..reset is always a good first step for troubleshooting!  

Sonny486
Community Member

Actually the doorbell went offline again.

HOWEVER; it is still recording and putting content in the history. EVEN THOUGH the doorbell is offline to the Home APP.

I have had this happen before with the Nest Floodlight where the camera would go offline and still send video data to the google server!

This issue is ongoing apparently.