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Nest doorbell and camera battery

Deanster
Community Member

My doorbell and camera worked great for the first couple months and now neither will connect to the wi fi. I've rebooted the router, Uninstalled the Google app n re installed but the camera and doorbell will not connect. Any suggestions or help or tech support will be appreciated. 

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@Deanster 

Have you by any chance changed your Wi-Fi settings (network name and password)?

Cwhite
Community Member

I am having the same issue.  I spin while it tries to join and then get a something went wrong and exit set up.  My internet company was bought out and I have a new router.  Nothing has worked!

Deanster
Community Member

No haven't changed anything, doorbell n camera will not connect to the wifi. I've even factory restored both of them and still nothing. 

Ebedia
Community Specialist
Community Specialist

Hello folks,

 

@Deanster and @Cwhite that certainly hasn’t been easy for you. I have a quick question before diving in deeper. How far is the camera from the router? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera? What is the light status of your Nest camera?

 

Give these steps a try:

  • After resetting your Nest camera and Nest doorbell to the factory default, you must remove them from the Google Home App then add it again.
  • Just to isolate the issue, try using your mobile hotspot and connect it.

 

I appreciate the help, @MplsCustomer.

 

Best,
Emerson

Ebedia
Community Specialist
Community Specialist

Hi everyone,

 

Were you able to do the steps above?. I'd be glad to hear from you — I'd like to make sure everything is working.

 

Regards,
Emerson

Ebedia
Community Specialist
Community Specialist

Hey there,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

 

Thanks,
Emerson