10-25-2022 09:40 PM
Hello,
I recently bought a nest battery doorbell for my new home, but at some point while I was moving in the base plate for the doorbell was lost. Now it is unable to work. Can I get a replacement somehow? Thanks.
10-26-2022 07:33 AM
Google Nest does not sell spare parts, but if you are within the 1-year warranty, you might be able to get a replacement by contacting Support starting here: https://support.google.com/googlenest/gethelp
Or a Google Nest Community Specialist may respond here by inviting you to fill out a "form".
10-30-2022 07:03 PM
Hi folks,
Checking in — we haven't received your form. Were you able to fill it out? Still need our help?
Thanks for the help here, MplsCustomer and Brad.
Regards,
JT
10-26-2022 08:18 AM
Hey there,
Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience.
Best regards,
Brad
11-02-2022 07:12 PM
Hey there,
I'm checking back in to see if you are able to fill out the form. If not, please do so, so we can assist you further with your concern.
Best,
JT
11-05-2022 08:51 PM
Hi there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Best regards,
JT