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Re-install nest hello and thermostat

hikerules
Community Member

Hello.  My Nest products worked well until they were migrated to google. 
I wish to reinstall on the nest app. I get an error saying the devices already belong to another account. 
I can’t seem to figure out how to delete them from my account so I can start over. 
Thanks

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@hikerules 

We migrated our Nest Account to a Google Account a couple of years ago. Our older Google Nest cameras and doorbells remained accessible in the Google Nest app, but can be viewed (but not administered) in the Google Home app.

You cannot "reinstall" your existing Nest products on the Google Nest app; they should still be there in the Google Nest app (logging on with your Google account).

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Thanks for your help, MplsCustomer. If you migrated over to the Google Home App, your newer devices will be there, but your older devices should still be able to be accessible in the Nest app. Are you sure you are logged into the correct Google account?

 

Best regards, 

Brad

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you managed to see Brad's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

I just wanted to jump in here to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks for the help here, MplsCustomer, Brad and Jake.

 

Best,

JT