Nest doorbell battery die

[gdevose]

My battery for Nest doorbell keeps dying every 2-3 days.

[mt12]

Mine too.  Does anyone know how to get Google support for this?  Or is the next course of action to simply return it?  It's pretty useless to me to have this as an added chore while my packages continue to be stolen. 

[Brad]

Hi there,

Thank you for your patience, I know that keeping your Nest devices charged is very important, and I would love to help you out. When it comes to keeping your Nest Doorbell (battery) or Nest Cam (battery) up and running, here are some articles and troubleshooting guides for the best charging practices:

• This is a great article on general charging times for your devices.
• This helpful article tells you how to save the battery with your doorbell or camera.
• And this last article, will go over charging expectations when you may live in a cooler/colder environment which will address charging temperatures, etc.

I hope those articles help shed some light on charging and maintaining battery levels of your Nest doorbell or camera. Please let me know if you need further assistance.

Best regards,

Brad

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

I wanted to pop in and see how things are going. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[mt12]

Hi there, 

I've tried all the troubleshooting steps and still not able to get the battery to last longer than a few days. A new symptom I'm seeing is that after a charging session, the software is ignoring the zone settings and sending me video notifications of events outside of the zone I marked. This is draining the battery fast because we live on a street with a bus stop and it's recording the bus stop activities despite my marking it as outside the activity zone. So now not only do I have to charge it every few days, I also have to delete and recreate the zone every time. I've tried to call my security company to exchange the doorbell camera with a regular wired camera, and they won't allow me to do so. Now I'm stuck with this equipment that doesn't chime or stay online long enough to notify me when I have a package. 

[janthadeus]

Hey mt12,

I’m sorry for the delay. Thanks for your efforts here. Let’s sort this out. Could you help me with the troubleshooting steps you’ve tried? Are there overlapping Activity Zones where you don’t want to receive camera notifications?  

Here are some troubleshooting steps you can try:

1. Ensure your Activity Zones don’t overlap with one another. Remove and create new Activity Zones.
2. Open the Home app .
3. Touch and hold your device's tile.
4. Tap Settings > tap Events > Seen events.
5. Under “Activity Zones,” tap Add a zone to mark the area you don’t want to receive alerts about. To save, tap Confirm .
6. After you set up a zone, go back to your camera’s settings> tap Notifications.
7. Choose the zone you just created.
8. Make sure that notifications for any enabled events for the zone are turned off.
9. Go back to Seen events > tap Outside of zone.
10. Turn on the events and notifications that you want to get.

Your camera won't send you notifications for activity in that zone, but you can still get notifications for activity in other areas in its view.

I appreciate your help here, Brad.

Thanks,

JT

[mt12]

Hi JT, 

I have a single activity zone marked for just my doorstep area and to only alert me for packages, not people.  When I remove the doorbell to charge it, it keeps the zone intact in the settings, but doesn't actually apply the selections I made before I dismounted it to charge.  I had my security company come in and try to troubleshoot it, and their conclusion was 'well, you live on a busy street and will need to charge your camera often'.  I've tried to ask for a replacement with a wired outdoor camera, like my backdoor, but no luck with the security company 😞 

[janthadeus]

Hey there,
 

Thanks for trying. Let’s dig deeper into this — could you turn off all your camera notifications, turn on only package notifications then let us know how it goes?

Best,

JT

[janthadeus]

Hi there,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Best regards,

JT

[janthadeus]

Hey there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,

JT

[mt12]

Hi there, I just recharged the camera and placed it back on the door.  So far it hasn't alerted me to people, just packages.  Looks like its working for now, but the battery life is already down to 58%.  I think the issue is with how busy my street is and the fact that I can't get an exchange for the wired camera (camera only, no doorbell) from my security company.  There's nothing else Google can do unless you want to have a business-to-business conversation with ADT and their resellers about their 3-day exchange policy, which isn't nearly enough time to uncover an issue like this. 

[janthadeus]

Hello there,
 

Happy to hear that! Thanks for sharing your thoughts with us. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Cheers,

JT