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Cameras and Doorbells

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Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

New updates to Google Home for camera users: new AI image detection, requested f... Read more

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Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 13613 Views
  • 0 replies
  • 5 kudos

Camera offline message with solid green light

I get “camera offline” error messages what seems to be every week. This is beyond frustrating as nothing changes and we do not have issues with out wifi connectivity ever. Currently I am having a new issue with the doorbell we have not gotten yet. Th...

Tay by • Community Member
  • 20296 Views
  • 7 replies
  • 9 kudos

Issue with the recording

Hi everyone I just installed google nest 2 months ago.first month was fine.but the second it’s no recording appears at all.when some one knocks on the door it notifies me but with out recording any event just shows me a picture of that person no reco...

Resolved! Nest doorbell recording history

I just got Nest Aware - again. I have selected to see "people" only, however, it records everything - sounds, motion. Each day, I end up with hundreds of little videos that I have to look through to find the ones with people in them. I've checked off...

xviper by • Community Member
  • 2496 Views
  • 5 replies
  • 0 kudos

Nest Hello zooms in when doorbell is rung

The Nest Hello always zooms in to the right side of the field of view whenever the doorbell is rung. It is fine during all other times and shows the full field of view. We do not have zoom and enhance enabled. It's annoying since it will always zoom ...

Next outdoor iq stop working

Hi my nest iq outdoor camera stopped working today after a year .the cable and power supply checked with another camera and works perfectly. Camera check with another known working supply and still doesn’t turn on . No visible light . I bought in Lev...

Latch42 by • Community Member
  • 2741 Views
  • 11 replies
  • 0 kudos

Best doorbell won't connect to home app

Best battery doorbell won't connect to home app. Get the message "move closer to another best device" obviously I setup the door right next to my hub max. Tried restarting hub and phone, any ideas?

Kirko by • Community Member
  • 736 Views
  • 2 replies
  • 0 kudos

Nest doorbell peeling

My Nest doorbell has an pretty extreme problem with peeling. It looks terrible and I've had people get scratched up by the plastic sticking up. Has anyone found a way to correct this?

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