Nest doorbell battery - not connecting to nearby Google nest device - recently updated Wifi modem

[zeldazoey2021]

Hi, 

I recently updated my model and my Nest doorbell (battery) is now not capable of connecting to a "nearby" Google nest device.  I've tried everything I can think of and all the tips and tricks I've found online but can't figure out how to resolve this problem. 

Any thoughts on how to get this doorbell working again??

Many thanks,

Diana 

[Jamo77]

I am having a similar issue and can't find a fix. It has stumped the customer service guys as well. If anyone has any ideas please let us know. A doorbell that won't ring just inst a doorbell

[zeldazoey2021]

Thanks for sharing your experience. JAMO77, did you ask customer service for a replacement? 

[Brad]

Hi there, 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

- Do you still need help with this issue? 

- What troubleshooting steps have you done thus far? 

Please let me know if you need further assistance. 

Best Regards, 

Brad.