Nest doorbell battery power adaptor

[Cacho]

Hi,

I am staying in Singapore and had bought the nest doorbell (battery) for my new house. I wanted to connect this doorbell though power adaptor other than using battery to save the hassle of recharging. Unfortunately the doorbell does not come with the adaptor and I know only US or some countries is selling the adaptor as separate purchase but not in Singapore. I have bought the 3rd party adaptor that says can work with nest hello doorbell but it seems that i doesn’t work with nest doorbell battery. I am wondering what went wrong here. I am sure I have connected it correctly and do the necessary set up but it only works using the battery. Below the spec of the adaptor I bought which matches the 24V requirement for the doorbell. I am stuck here and hope some expert can help me. Thanks in advance!🙏🏻🙏🏻

Output: 24V AC 500mA

Input: 120V AC 60Hz 0.2A

[Techno_Guide]

Hi, here you can check the official voltage requirements... i think your voltage is ok (24vac) but your power (500mA) might be too weak.  Try to contact a local Google Nest PRO and see what adapters are recommended and physically available in your region.

Greetings, 

Nicolas

technoguide.be

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. I would suggest that you reach out to Support for further assistance with this technical question. 

Best Regards, 
Brad

[SteveT1]

Hi folks,

I appreciate the help @Brad and @Techno_Guide. Checking in to see if you have further concerns about your Nest Doorbell? Feel free to update this thread, and we're happy to assist you further.

Thanks,
Steve

[SteveT1 · Accepted solution]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve