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Nest doorbell (battery) will not connect with Google home after factory reset.

Galfiz
Community Member

Battery ran out during vacation and doorbell shut down. We fully charged it when we got home and it was fine for a few hours, but then the camera turned off and it said that the camera will turn back on after it cooled. The device was cool to the touch. So I did a reset and there was no change, so I did a factory reset and removed it from Google home. Now I can't get it to connect back to my Google home. I rebooted my router and tried all of the recommended options I could find. Please advise. 

5 REPLIES 5

aatienza
Community Specialist
Community Specialist

Hey Galfiz,

 

I’m sorry you’re having trouble with this. No worries, we'll check this out. Could you tell us the status light of your doorbell? What error message are you getting when setting it up? Also, did you make any changes to your Wi-Fi network?

 

Thanks,

Archie

Galfiz
Community Member

Hi Archie,

Right now the status light is out, since it is not yet connected to my Google Home account and it is sitting next to me on the desk. When I try to connect it to the Google Home account it just says it cannot connect and to try again or exit setup. While it is plugged in, the status light starts at white then starts flashing blue. No changes were made to our wifi network.

janthadeus
Community Specialist
Community Specialist

Hey folks,

Thanks for your help, Archie.

 

Thanks for trying. Let's dig deeper into this — a few questions:

 

  1. How far is the device from the router?
  2. Do you have an Android or iPhone?
  3. Are there any other devices that experience issues with the Wi-Fi?
  4. Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device they want to pair? Those devices could interfere with the Wi-Fi or Bluetooth signal.

Give these steps a try:

 

  1. Quit and restart the Nest or Google Home app.
  2. Restart the router, unplug it from the wall outlet for 2 minutes then plug it back in.
  3. Before adding the camera to your Google Home app, close all the apps running in the background of your phone reopen the Google Home app then try it again.
  4. Make sure Bluetooth is on. Toggle the Bluetooth off, then back on to refresh the connection.
  5. Try moving your camera close to your router at least 3 to 5 feet during pairing setup.

 

Let me know how it works.

 

Regards,
JT

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie