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Nest doorbell broken lens cover

GoogleOverlord
Community Member

‎09-25-2021 07:58 AM

After two weeks of owning it the unit fell and the lens cover is broken. The doorbell works and send alerts to the iPhone as usual. It was our fault so we want to buy a new one. We bought it at the Google Store on 9/5/21, USA.

Broken lens cover 1 

Broken lens cover 2 

 

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Brad
Community Specialist
Community Specialist

‎10-06-2021 01:09 PM

Hi there,

 

I will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. Please let me know if you need any further assistance!

 

Best Regards,

Brad.

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pschube
Community Member

‎02-04-2022 05:16 PM

I has exactly the same thing happen to me a few minutes ago. It appeared to be locked in and worked fine for a few days, and the suddenly this morning after some visitors arrived if fell onto the ground and lens shattered. Everything else seems to work, but may as well bin a $300 purchase. Just not good enough Google. Is there anywhere we can get a new lens, or anyone able to repair it.

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