Nest doorbell cam live view slow to load

[Mike_k]

It is taking a long time for live view to load as well as loading clips. Also there is a long delay to view or respond to a doorbell press notification. I am unable to respond to people in live feed because it takes too long for the feed to upload. I have done all the suggested remedies however still the same problem. I just give up trying which is unfortunate especially for security reasons. 

[DeboraJ]

Hi @Mike_k

Thank you for reaching out to the community! I understand that you were having some issues with the live view of your doorbell. I understand that it can be frustrating, and your home security is the most important thing for us, so let me assist you with this!

Before we continue with the steps, I need to know a little bit about the issue to provide you with more accurate troubleshooting steps:

• What model of Nest Doorbell/camera do you have?
• When did the issue start?
• Are you getting any error messages?
• How far is the device from the router?
• Do you have other Nest devices in the house?
• Are there other devices connected to the same Wi-Fi where the camera is connected?
• Can the device find other Wi-Fi networks?
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?
• Do other devices experience slow internet speeds?
• What troubleshooting steps have you done so far?
• What Wi-Fi frequency band are you trying to connect to (2.4 GHz or 5 GHz)?

Once you have this information, I will be more than happy to assist you!

Best Regards, 

Debora