Nest doorbell event triggered by shadow of vehicles

[ScHAmPi]

Hi Nest Team,

I wanted to let you know about an issue I have with my Nest doorbell.

I have a zone setup so I only get notifications about people and vehicles once they're on my driveway/lawn. I've noticed however that when large trucks drive by, the shadow they cast on my driveway/lawn is resulting in false positives. At least I think that's what it is as I haven't found any feature yet showing which movement actually triggered it. Hopefully this is something you can have a look at and fix.

Kind regards,

Brecht.

[aatienza]

Hey ScHAmPi,

While Nest strives to send notifications only when the camera senses important activity, false positives may occur as a natural outcome of using algorithms to process video. These algorithms learn and improve over time, limiting the number of notifications you’ll receive. If you find you’re still receiving unwanted notifications, we can make recommendations to help reduce these by adjusting your activity zones, so you’ll get the ones that are most important to you.

Thanks,

Archie

[janthadeus]

Hi folks,

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.

Thanks for your help here, Archie.

Regards,

JT

[janthadeus]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Best,

JT