Nest doorbell feedback when answering door

[Jcleach50]

I have replaced old nest hello doorbell a couple of years ago. It just started this feedback.  Did factory reset still getting feed back.  People can not understand what I am say with the feedback.  Can you help me?

[Lance_L]

Hello Jcleach50,

Thanks for posting to the Community and sharing all the steps you’ve tried to fix the issue. I’d be happy to help you with the Nest doorbell. Let’s check it out.

A few questions: does the issue occur on multiple mobile devices or cameras? Is the feedback persistent or intermittent? If it is intermittent, how often does it happen? Is the doorbell in a case or housing? Also, has the device suffered any drops or impacts?

Hold the mobile device near the doorbell, and make sure both devices are connected to the same network. Then, run a network speed test. 

1. What are the results of the test?
2. What’s the cellular signal strength on the mobile device?
3. What’s the Wi-Fi signal strength on the mobile device?
4. Test with headphones and see if the issue persists.

Keep me posted.

Best,

Lance