Nest doorbell gen 2 wired keeps disconnecting, and chime not ringing

[abu7waij]

Hi, the Nest Doorbell gen2 wired keeps disconnecting the stream. I have gig internet, with wifi 7 Orbi system (with satellites, pretty sure the area is fully covered), and previous older Nest was fine with regards to streaming (before it stopped working a few days ago). What can i do to fix this?

Also, the chime is not ringing. I see the striker thing slightly move when the button is pressed, but never fully enough to hit the bell. It was working fine also with the previous doorbell. what am i missing here?

[EduardoN · Accepted solution]

Hi @abu7waij,

Thank you for reaching out to us about the issues you're experiencing with your new Nest Doorbell (Gen 2 Wired). We understand it's frustrating to have intermittent stream disconnections and a non-ringing chime, especially after your previous Nest doorbell worked without these problems and I appreciate your time in troubleshooting your device.

Based on this information, I'd like to ask you more about this concern. I'm here to assist you further!

• When did the issue first occur?
• How far away is your device from the Wi-Fi?

Regarding the previous information, I'd like to share some additional troubleshooting steps that may help resolve this issue.

• Verify that Ring indoor chime is enabled and Quiet Time is disabled.
• In the Google Home app, tap Favorites or Devices > tap and hold your device's tile > More > Settings > Doorbell > check that the Ring indoor chime is set to On. Tap More > Quiet time, then tap Cancel if it’s active.

Visit our Help Center to learn more about Nest doorbell chime doesn't ring or sounds weak.

Please feel free to share any additional details you think might be relevant.

Best regards,

Eduardo

[Jnb2387]

I am also experiencing issues from the past week

[abu7waij]

I talked to the tech support, they sent a new one. Internet is much better on this one, but the chime still doesn’t ring with the puck installed. Removing the puck makes it work fine, so definitely not a settings issue (which I’ve verified).

[EduardoN]

Hi @abu7waij,

I appreciate all the information you shared, I understand more about this situation for that reason the team would like to know more about this behavior. When you get a chance, please fill out this form. Remember to include the link to this post. Let me know when you’re finished. From there, we'll contact you via email. 

Feel free to keep me posted.

Regards,

Eduardo

[EduardoN]

Hi @Jnb2387,

Thank you very much for contacting this community! Regarding the issues you have been experiencing, I would like to help you in the appropriate way. For that reason, I would like to ask you some questions:

• What exact device do you have that is having problems?
• Have you tried any troubleshooting steps before?

At the same time, I would like to recommend the suggested answer and ask you to share whether you have been able to perform the troubleshooting steps mentioned in that post. If yes, please, I would like to know if they have worked.

Please feel free to share any additional details you think might be relevant.

Best regards,

Eduardo