Nest doorbell gen2 won’t stream to Samsung tv

[Johnbarak]

I have a Samsung q90t tv using Samsungs own tizen OS, recently bought a Nest doorbell cam gen2. 

I’ve setup the doorbell camera with Alexa and google, when asking Alexa to display the video on my t,  I only see the top left corner of the feed for 5sec before it goes dark and I can still hear the audio. I’ve tried both with my echo dot and the built in Alexa app on the tv. 

when using google assistant to view the feed, google says it doesn’t know which device or screen to display on. 

Im ready to return the nest doorbell if I can’t solve this issue soon. Or might try using it with a chromecast dongle…

[Brad]

Hi there, 

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. It is possible that your TV is not compatible with your camera. If you have further questions or concerns, please reach out to support by filling out this form. 

Best regards, 
Brad

[Brad]

Hi there, 

Just checking in to see if you have had the chance to fill out the form I sent. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in to make sure you fill out the form I sent, so we can get you some help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad