New updates to Google Home for camera users: new AI image detection, requested f... Read more
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Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!
We recently shared new updates to the Google Home app. You can read more in our community blog: New updates to Google Home for camera users: new AI image detection, requested features, and more! Have any questions not covered in the FAQ? Let us know ...
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Resolved! Nest cam battery
Does anyone know how to get 24/7 event viewing? I have nest aware subscription- but this camera only shows events up to 3 hours.. which if anything happens over night.. that’s fairly useless unless I am up. Anyone know if I have set something up inco...
Resolved! Broke wall mount for nest hello
Hi I need to replace the wall mount piece that I connect the nest hello to. I went to take it off the wall and the top plastic piece that secures the doorbell to the mount unit snapped off so now the nest doorbell can be removed.
Cable replacement for nest camera outdoors
My dog chewed through the cable that connects to the outdoor nest camera. Can it be replaced?
Problems setting up new doorbell
I am trying to set up a new doorbell, but when I try to set it up through the Home app, it tells me to use the Nest app, and when I try the Nest app, it tells me to use the Home app.Is there any other method I can try?
Nest Outdoor IQ camera wall plate
Hello… I recently moved and am unable to find my wall plate. Is there somewhere we can order a new one? I’ve checked all around and can’t seem to find one for my Nest Outdoor IQ camera.
Buffering issues since google took over
Anyone have any luck with customer support about their buffering issues? Seems like a Infinity loop of passing the buck to various other departments and supervisors.....
How do I get replacement power adapter wall plates for the nest outdoor camera?
I am trying to move my outdoor cameras and one of the power adapter wall plates broke while trying to move it.
Another Peeling Doorbell
I’ve had great service from the product but after 3 years it’s starting to deteriorate. The protective coating is peeling off. I understand that I’m out of warranty. Is there anything that Google/Nest can assist with? Thanks
Nest Doorbell, Nest Camera, Nest Outdoor (Battery) Camera Notification Issues on Google Home
I have had a Nest Doorbell camera for almost a year, we added an indoor camera early this summer and things worked perfectly with the Nest app (iOS). We recently purchased a Nest Outdoor Camera (Battery). Come to find out our new camera is not compat...
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