Hi Fortiz,
Oh no! I'm sorry to hear that you can't hear any sound coming from your Nest Doorbell. Let me take a look at this for you. A few questions:
- Did this occur out of the box? If not, when did the you notice the situation?
- Does the situation occur on multiple mobile devices or cameras?
- Is the audio issue persistent or intermittent? If intermittent, how often does it happen?
- Is there an echo while answering the Nest Hello through your mobile phone?
- For some mobile models, the speaker and the mic are right next to each other which causes an echo when the customer speaks in hands free mode. Test with headphones and see if the situation persists.
- Is the camera in a case or housing?
- Has the camera suffered any drops or impacts?
- Has the camera been exposed to outdoor weather?
- Is the camera exposed to direct sunlight for extended periods of time?
- Hold the mobile device near the camera and make sure both devices are connected to the same network. Then run a network speed test. What are the results of the test?
- What’s the cellular signal strength on the mobile device?
- What’s the Wi-Fi signal strength on the mobile device?
I'll look forward to your response.
Best,
Zoe
