Nest doorbell microphone not working

[hcidiver]

I have a nest doorbell that has been working for a year. I have an issue recently that the mic no longer works. Unless the visitor shouts an inch away from the doorbell no sound comes thru. The visitor can hear me fine and the chime works. 

I dont need any trouble shooting help i need to know what are my options to contact for repair or replacement. The device is mostly useless if i cant interact with a visitor.

[MplsCustomer]

@hcidiver 

Are you able to adjust the volume using these instructions?

https://support.google.com/googlenest/answer/9218407?hl=en#zippy=%2Cturn-the-talk-and-listen-tone-on...

Oh, never mind.  That only affects the volume on the doorbell's speaker--the volume coming from your phone.

[Lance_L]

Hello everyone,

@hcidiver, thanks for reaching out to the Community. I’m sorry to hear that you’re having issues with the microphone on the Nest Doorbell (battery). Let’s check it out.

I totally understand that troubleshooting can be frustrating, but these are the most helpful steps to figure out what's going on with your device. Let's give them a try:

• On the Home app, tap the doorbell or camera > Settings > Audio, and toggle the microphone off, then back on.
• Confirm if the audio issue happens on other mobile devices.

Keep me posted.

All the best,

Lance

[hcidiver]

Thanks.  I have two doorbells, 1 for my house and one for my mothers.  There is a huge difference on the two microphones now so its not an app setting.  im using the same app to manage them both.

I tried the chnages you suggested - i still cannot hear from the doorbell at my house.  the microphone is not picking up unless u get very very close and shout into it. it used ot work the same as the other one - very loud on normal settings no adjustment needed, very clear.

[Lance_L]

Hey hcidiver,

I gotcha; thanks for the follow-up information. I need some additional information from you. To make sharing easier, I'm sending you a private link to a form that only you can use. Please complete this form and let me know when you've finished, so we can review the information and proceed.

Regards,

Lance

[hcidiver]

done - thanks

[Lance_L]

Hi hcidiver,

No worries — thank you for taking the time to complete our form. Our team will follow up with you soon via email to provide you with further assistance.

Cheers,

Lance