Nest doorbell no preview in notification

[SusanRC]

My husband and I are using the same Google home and nest apps and are family members.  He gets an image preview on his phone with doorbell notifications but I get text only.  How can I get the preview in my notifications from the doorbell?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[CaraJ]

We are having the same problem. My notifications for Nest doorbell comes with preview from Nest app. My notifications for Floodlight camera are text only from Home app. Oddly, my husband's notifications for floodlight app come with photo preview.  

The floodlights are configured into Home App, not the Nest app. 

It isn't very helpful to get a camera notification without a photo attached.  Is there a setting or permissions I need to change?

[Brad]

Hey folks.

So sorry for the late reply! Are you still having this issue by chance?

Best regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.