Live video won’t play on nest doorbell battery

[Rich_clarkson99]

Hi. 

I have just installed my nest doorbell battery however I can’t get the live feed to work. 
video history and doorbell rings successfully capture video, but whenever I try to watch live or set activity zones the video won’t load with error 

“Live video unavailable. The camera may be unreachable or saving battery “

the camera is about 3 feet from my router and battery at 100%

does anyone have any advice to get it working?

 Thanks

[isaac976]

I am also waiting for an answer for this, seems to be this issue has been going on since 2021,  Can't be resetting the camera as suggested in previous solutions. So lets see if anyone can help us on this

[FAOGozalo]

Hi, I'm having the exact same issue. Google Doorbell (battery) on a Google Wi-fi Mesh. Ring works, history too but not live video. Also, when the doorbell rings live audio doesn't work (as in to send auto messages or speak to person).

[davidthomaere]

Exact same probleem here. Is there already a solution? I’m using the google home app on an iPhone 11. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Rich_clarkson99]

Hi,

yes please - i cant get live video to work at all

Thanks

[Brad]

Hey folks,

Restarting and factory resetting your Google Nest camera or doorbell will have different results:

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.

You can find this information, plus additional information on this process here. Please let me know if you have further questions.

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.