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No audio in Android Nest app

BeefJerky
Community Member

I have 4 Nest outdoor cams, and a Nest Hello, and all have this issue. When viewing live, or a recorded clip in the Nest app, there is no audio on the phone. This is with a Samsung Galaxy S10, and both the phone's software and the app is up to date.

I saw another post from earlier this year about the same issue that was closed with no resolution. This is too important of an issue for Google to just push aside!

7 REPLIES 7

BeefJerky
Community Member

Bump. Please fix this issue!

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

BeefJerky
Community Member

Yes, this issue still exists with the current app version. There are many people having this issue, as noted in a prior closed thread without resolution.

Brad
Community Specialist
Community Specialist

@BeefJerky

 

There is a known bug with android phones and audio issues. I do not have an update at this time besides I thought this was fixed in a recent update to the app, but please let me know if you are still having this issue.

 

Best regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.