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Cameras and Doorbells

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Introducing new 2K Nest Cams and Doorbell with Gemini for Home Read more

Camera Performance Improvements in the Google Home app Read more

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How to: Change camera or doorbell Wi-Fi network

If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...

David_K by • Diamond Product Expert
  • 1512 Views
  • 0 replies
  • 0 kudos

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 17582 Views
  • 0 replies
  • 7 kudos

Cameras offline

2 cameras and 1 door bell camera all went off line. My bill is paid. How do I fix?

Cher1 by • Community Member
  • 2124 Views
  • 13 replies
  • 0 kudos

Signed Up for Aware & Lost Recent Video History

I signed up for Aware today and lost all of my video history from earlier. The kick in the teeth is that I needed that feed because it looked like someone took a package from my stoop!!! How do I access video from before establishing an Aware subscri...

PViddy by • Community Member
  • 710 Views
  • 3 replies
  • 0 kudos

Adding Nest remotely

My Nest cam got disconnected at some point while I was out of town, and I won't be back for months.I had a friend stop by to grab the codes on the back of the camera, but this doesn't seem to solve things.Since the camera has already been connected t...

Nest Camera Replacement

Well let me start with the fact that I have had Nest Cameras for about 10+ years, I also have two accounts so I wasn't very happy to learn that the Company was Sunsetting these cameras. However when I received the Email stating that the Company (Goog...

BillF by • Community Member
  • 3963 Views
  • 3 replies
  • 1 kudos

Contact Customer Support

How do I get ahold of Customer Support? The Support page is ZERO help, it keeps kicking me back to the initial questions instead of allowing me to go to "Contact Us." All of the numbers in online searches are no longer good. My cameras are having mul...

nancijean by • Community Member
  • 2301 Views
  • 4 replies
  • 4 kudos

Nest cam replacement

HiI have 2 Drop cams that are being sunseted. How can I get 2 replacements? When I try and order free replacements, The system will not allow me to select 2.Thanks for sunsetting a product correctly and standing up for your productThanksBhamster

Bhamster by • Community Member
  • 1320 Views
  • 3 replies
  • 0 kudos

Switching Nest Doorbell From Battery to Wired

Hello.I have a battery operated Nest Doorbell and am going to switch it to wired. Do I need to remove the original Nest Doorbell from my Home app and reinstall it as a new Doorbell that will be wired? Or, can I simply leave as is in the app and wire ...

mfortman by • Community Member
  • 1158 Views
  • 5 replies
  • 0 kudos
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