Nest doorbell notifications not showing preview

[ClarkeyMatt]

I have a nest doorbell battery version that is hard wired so I don't need to charge it. I used to get a preview video as part of my notifications but now only get a text message and it opens the app when selected. My internal camera still sends video previews so it's a tad strange that one works whilst the other doesn't.

I've seen others have had similar issues historically without any real resolution so wondered if there are any updates or things to try?

[aatienza]

Hey ClarkeyMatt,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need but if you're still having trouble, you might want to check out this link for additional information.

If the issue persists, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

Thanks,

Archie