cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Cameras and Doorbells

Blog Posts

Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

Help Center

Forum Posts

Start a conversation

How to: Change camera or doorbell Wi-Fi network

If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...

David_K by • Diamond Product Expert
  • 64 Views
  • 1 replies
  • 0 kudos

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 15824 Views
  • 0 replies
  • 6 kudos

Trying to link Google with Nest

Hello, I am a long-time Nest Hello user. Originally I bought this Nest Hello for my father, we then added the Nest Thermostat as well. He made me a member of the house years ago via the Nest app. He has since passed and I now have the Thermostat and ...

Mshimmin by • Community Member
  • 769 Views
  • 4 replies
  • 0 kudos

Nest Outdoor Camera cable replacement

My camera stopped working. I can only get it to work by replacing the original wire with a macbook USB-C wire so I know it's because of the wire. I'm not sure how it went bad, but it's gone bad. I need a replacement wire.

johnnyla by • Community Member
  • 917 Views
  • 5 replies
  • 0 kudos

Nest doorbell notifications not working on iPhone

I was receiving notifications to my iPhone and Apple Watch but it has since stopped. We still receive notifications on iPads and other google products with no issues. I checked all settings and they are fine, turn off/on and do not see an update avai...

Lala911 by • Community Member
  • 1210 Views
  • 8 replies
  • 0 kudos

Camera history required by police

Hi,Police is searching for someone who passed my house yesterday and most likely was picked up by my camera. The problem is that I do not have the subscription and there is only 3h of history available. Is there any way to recover the history or it i...

AlexN by • Community Member
  • 2420 Views
  • 8 replies
  • 0 kudos

Nest Battery Camera Standby Defeat

We implemented two Nest battery powered cameras in our store recently for security reasons, but one issue we are running into is that the camera view times out after a few minutes and the screen goes dark. Because of this, I have to re-connect to the...

marcm by • Community Member
  • 771 Views
  • 4 replies
  • 0 kudos

Broken Doorbell Lens

Hello. I finally got around to installing my doorbell recently and it fell off of the mount and landed on the lens. Can you please help me figure out how to order a replacement lens or go about getting it fixed. I've only had it up for a week

Sechisho by • Community Member
  • 1000 Views
  • 6 replies
  • 0 kudos

Nest Doorbell Gen 2 - Chime before setup

I am installing the Gen 2 doorbells on New Construction. At Rough we run the wires. At trim we install Transformer/Chime and doorbell. I'm having to make an additional visit onsite after the homeowner has taken possession, is there a way to avoid thi...

My cameras detect my dogs as (Person)

My cameras detect my dogs as (Person) and alerts for both indoor and outdoor cameras. And also a car as a (Person) on my driveway camera, which technically is a person but not the car. Both wired and older Nest products. Is Nest planning to update th...

Bea13 by • Community Member
  • 1484 Views
  • 3 replies
  • 2 kudos
to vote
Labels