Nest doorbell notifications not working on iPhone

[Lala911]

I was receiving notifications to my iPhone and Apple Watch but it has since stopped. We still receive notifications on iPads and other google products with no issues. I checked all settings and they are fine, turn off/on and do not see an update available.

[EmptyNester]

I have seen other people reporting this issue on this forum from time to time over the last year. I'm not sure how (or if) the got it fixed.  A few people have said they log-out from the app.  Then remove the app from the phone. then turn OFF the phone for 2-3 minutes,  power it back up and reinstall the app, Log back in making sure you use the exact same email address and password and it sometimes fixes the problem.  

If that doesn't work you can try calling Google and speaking with a live support person.  Open a support ticket here at this link and answer the questions and there will be a chance to do on-line chat or actually speak with someone.  If you figure it out please report back here and let us know what the solution was.

https://support.google.com/googlenest/gethelp

[EmersonB]

Hello everyone,

@Lala911, how's it going with your Nest Doorbell? Try reinstalling your Nest Nest app or Google Home app. You may also try restarting your mobile phone. Let us know if you have more questions in mind.

I appreciate the help, EmptyNester.
 
Best,
Emerson

[EmersonB]

Hi Lala911,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
 
Regards,
Emerson

[EmersonB]

Hey Lala911,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson

[Lala911]

I appreciate the answers and am going to try the suggestion this weekend when I return home - haven’t been able to.  Hopefully that helps

[EmersonB]

Hello Lala911,

Thanks for getting back to us. Sounds like a plan. I'll keep this thread open for a few more days and wait for your update. Let us know if you have more questions here.

Best,

Emerson

[Lala911]

Thank you for the help of the group! The uninstall reinstall worked and I am now getting notifications. Much appreciated!

[EmersonB]

Hi Lala911,

We appreciate your update and we're glad that it's resolved now. We’ll consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,
Emerson