Nest doorbell peeling

[1994as]

I have a Nest Hello Doorbell wired and The front face is peeling shards. It has been delaminating for an over a year, but now it looks terrible. It is bad enough that friends have commented about its looks and stated I should replace it. Electronically it works perfect. Is there a way to replace the faceplate? I don't feel this should have happen since it is not in direct sun and located under the overhang. It never is exposed to the elements. I just renewed the nest aware  and it is very upsetting.

Thank you

[MplsCustomer]

@1994as 

All three of our 1st gen Google Nest Hello Doorbells are now peeling. Since each started peeling after the 1-year warranty, we purchased silicone "skins" to cover the peeling shards, and the doorbells continue to work.

You could try contacting Support to see what they say:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[Ontario1]

I had the same issue with peeling of my Gen 1 Wired Nest Doorbell. And so did my brother. It is very disappointing. I ended up replacing it with a Gen 2 Wired Nest Doorbell (because the internal components did not like when it was cold out anymore) and so far the new one is holding up.  If you are having trouble with the Gen 2 Wired version (and not just a Gen 1) then that does not bode well for the future. Google needs to ensure that their outdoor equipment can survive outdoor conditions.

[Rusell]

Hi there,

Thank you for reaching out to the community. I understand that your Nest Doorbell (1st Generation) was replaced by a peeling inconvenience, and we apologize for the inconvenience caused.

We're always looking for ways to improve, and we appreciate your DSCC Feedback Form.

If you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!

Best regards,

Rusell.

[1994as]

Greetings,
My doorbell was actually not replaced. My email was to ask for a replacement for the peeling shards that it is now displaying. I’ve been a customer for several years and wanted to ask if a replacement could be sent to me for this defect from the doorbell. 

[Rusell]

Hi 1999as,

Thanks for posting in the community. I'm sorry to hear you're getting this inconvenience as well.

Therefore, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Fill out the relevant information in the form as:

• Community Thread
• Community Username

If you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!
 
Best regards,
Rusell.

[1994as]

Thank you for listening. I’ve completed the form you sent earlier. 

thanks again

[Rusell]

Hi 1999as,

Thank you for your response. We haven't received your form submission yet. We would appreciate it if you could submit the form once again when you have time and let us know once you submit it.

Best regards,

Rusell.

[1994as]

I’ve completed it again. Didn’t come through this time? 

[Rusell]

Hi 1994as,

Thank you for your update. We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

If you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!

Best regards,
Rusell.