Nest doorbell setup forcing me to "create a network" then something goes wrong

[electricliz]

I have a Google Pixel 6. I bought a bundle of the doorbell (battery) and nest hub max. 

Decided to set up the doorbell first, I'm going through the motions and I get to the point where it asks if I have any of these other devices: 

I, in fact, do not have anybody these devices so I select NO. Then I get this screen... 

I select create a network, it spins for a second - then gives the dreaded "something went wrong, please try again later" message. Over and over and over. 

So I tried setting up the hub max, the set up went fine. UNTIL I get to the point of setting up the cam. Same message at the same point in the setup. So I can use all the other features, internet, music, video streaming, but I can't record video or make duo calls. 

I called Google tech support for the doorbell and they were STUMPED. And I'm convinced that it is not a defective device because they are both doing it. I have tried the permissions in my phone, I have tried resetting the doorbell multiple times, I have tried using a different network, I have tried setting up a different home in the Google home app. I have tried deleting it from the app and resetting it up. I have tried deleting the Google home app all together and we downloading it lol. I'm exhausting all options and have no idea what to do next! Help!

[janthadeus]

Hi electricliz,

Thanks for visiting the Community. I’m sorry to hear that and for the delayed response. Great troubleshoot so far. Let’s sort this out — a few questions: what’s the status light of your Nest Doorbell (battery)? How far is the camera from the router? Also, what WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

Looking forward to your response.

Thanks,

JT

[janthadeus]

Hi electricliz,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT

[electricliz]

Hi there! Sorry for the late response, I was out of town and unplugged. So after numerous attempts I was able to complete the set-up with my alternate Google account. Even my husband's Google account worked with it as well, just not my main Google account. Bizarre. 

[janthadeus]

Hey electricliz,

Great, thanks for letting us know. We're here if you have any other questions.

Thanks,

JT

[janthadeus]

Hi there,

It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT