Nest doorbell stopped chiming on phone, and no longer able to set specific notification sounds

[kids041]

Until recently, our Nest doorbell would ring a chime on our Android devices to let us know someone was at the door. It no longer does this. 

In addition, I had a very specific notification sound set for detected activity for the camera. 

When I called support last night- they were NOT able to get the chime to ring on my phone (and told me it never had done that in the past- but I know it DID). 

They had me uninstall/reinstall the Nest app. Now I can no longer set a custom notification sound for the camera activities.. 

Can anyone help me figure out how to get the doorbell to "chime" on my phone (otherwise what good is a DOORBELL that you don't hear ring?), and reset the custom notification sound?

I am very frustrated over the level of support I received (I was on the phone for over 2 hours). If it helps- I also pay for the Nest subscription. 

[jenniffert]

Hi @kids041,

Thanks for reaching out here in the community. I'm sorry to hear that your Nest doorbell keeps disconnecting randomly. I understand how inconvenient this situation can be. I'd be happy to help!

To gather more information, I'd like to ask a few questions:

• When did this situation start?
• Have you made any changes to your phone or WiFi network?
• Have you experienced any power outages?
• Would you mind sharing a picture of your Nest doorbell? This helps us identify what generation is your doorbell.
• Would you mind sharing with me your case number?

For now, I'd suggest checking if the Do Not Disturb feature is enabled. If so, please disable this option.

Please keep me posted.

Best regards,

Jenniffer

[jerry0471]

Sorry I can't help because I am having a similar problem. I too had a very specific notification sound set for detected activity for the camera and it is now gone and there no longer seems to be a way to change the notification sound. 

[jenniffert]

Hi @jerry0471,

Thanks for posting here in the community! Sorry to hear that you're no longer getting sound for doorbell activity. I'd be happy to help!

To better assist you, I'd like to ask a few questions:

• What model of Nest Doorbell do you have?
• Did you get any error messages?
• What app are you using (the Nest app or the Google Home app)?
• Are you using an Android or iOS device?

In addition, I recommend checking if you have the latest versions of both the app and your phone's software.

Please keep me posted.

Best regards,

Jenniffer