05-30-2022 06:19 AM
The nest doorbell stopped working after 1-1/2 years. Checking power thru wires - nada. What are possible reasons for a power outage to doorbell wires?
05-30-2022 06:39 AM
If you have no power in your doorbell wires at your door, then I'd suggest it's possible your transformer has failed. You could also have a loose connection at your transformer or at your chime. Least likely is a break in one of the doorbell wires.
06-05-2022 04:04 AM
hi, I have power & door cam working. I test all wires it's good. I think the bell went bad. I must push hard to allow the bell to ring. can I have replacement ?
06-05-2022 06:04 AM
You would have to contact Google Nest Support at this link to see if will replace your doorbell: https://support.google.com/googlenest/gethelp?hl=en
Google Nest seems to refuse to replace any doorbell that is past the one-year warranty. The internal battery on our two Google Nest Hello Doorbells is failing (so they goes offline if the internal chime is on) and one of them has started to peel, but even though there are hundreds of posts about these two defects in this forum, Google Nest says it "cannot" replace them.
06-09-2022 11:46 PM
Hey AshAlex,
Appreciate the help, MplsCustomer. I'm dropping by to ensure if everything is covered here. If you haven't reached out to our support team, you can fill out this form and let us know once you're done.
Thanks,
Archie
06-13-2022 04:41 PM
Hey AshAlex,
I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks,
Archie
06-14-2022 05:08 PM
Hey AshAlex,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie
06-14-2022 05:59 PM
I found out that the doorbell went bad. the only way it works is you must press hard to let it work. cheap material& no warranty. so bad for nest customer
06-15-2022 10:29 PM
Hey AshAlex,
Sorry to hear that. Were you able to reach out to our support team about this? If so, Do you have a case ID from your interaction with our support team so we can dig deeper into it?
Thanks,
Archie
06-16-2022 12:29 AM
how I can contact the support team?
06-16-2022 01:07 PM
06-20-2022 08:20 AM
Hi there,
Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.
Best regards,
Brad