Nest doorbell video goes pink

[willscholes]

Ever since some recent rain, my Nest doorbell (2nd gen) shows a colour distorted pink picture or no picture at all. Tried restoring the doorbell and charging inside and picture was restored, but since returning to outside it has gone again. I had thought this was supposed to be weather resistant, or could it be something else?

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally. If that doesn't work, try to factory reset the doorbell after that. 

Best regards,
Brad

[janthadeus]

Hey folks,
 

Checking in — did you get a chance to try the steps shared by Brad? If so, how did it go? Let me know if you need more help.

Thanks for your help, Brad.

Regards,

JT

[willscholes]

Hi. Yes; no luck trying them. I don’t think it’s a restore or restart issue. Seems to be related to heavy rain. Any further thoughts? Thanks.

[Brad]

@willscholes

It sounds like this could possibly be hardware-related, and I know that we would like to collect some additional information from you. Please fill out this support form, and a higher tier of support will reach out to you with next steps. 

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to make sure that if you haven't already, please fill out the support form I sent. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[willscholes]

Thanks Brad. Form now submitted.

[Brad]

@willscholes

Thank you for filling out that support form! A higher tier of support should be reaching out to you for further assistance. Thank you for your patience.

Best regards,

Brad

[Brad]

Hi there,

It looks like you have filled out the support form, now I ask you to wait for a higher tier of support to reach out to you to follow-up with this request. We will be closing and locking this thread in 24 hours. Please continue your conversation via email with Support. 

Best regards,

Brad