Nest doorbell video history scam

[Morata]

I have the first generation Nest Aware, or should I say I pay for it, but don’t receive it.

I’ve rebooted the device, no changes.

I have zero video history and any time I click on a “event” of which it only goes back a few hours at best, it’s a literal screenshot.

I don’t know how long this has been happening but to say I’m incredibly unhappy would be an understatement.

[MplsCustomer]

@Morata 

You should be able to check the status of your Nest Aware subscription(s) here:  https://store.google.com/subscriptions?hl=en-US

[Morata]

As I stated in the first sentence, I have "Nest Aware (1st Gen)" and it isn't working.

I've rebooted my device, but no dice.

Google's phone line was utterly useless and tried to tell me these were features, not bugs.

[Brad]

@Morata

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. If you have an active Nest Aware subscription, you should still have it, but it is possible that your devices are part of a trending issue we have been seeing with access to clips and live feed unavailable for some. We're looking into it at the moment. Thank you for your patience. 

Best Regards, 
Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[Morata]

Well, you said it. Waiting on Google to fix it, if they will. Left in the dark, no official word, nothing.

[Brad]

@Morata

I would suggest that if you want something done with your subscription, that you reach out to Support for assistance because we don't have the access in the forums to your subscription to help you out with it. I believe that your time is better spent with Support who can look at your subscription and see what is going on. This could be specific to your device, or your wifi, etc. and they can go through all of that with you. 

Best regards,

Brad

[Morata]

If it was specific to my device, why would multiple people be posting about it? I have AT&T multi-gig, my internet speed and Wi-Fi are in the top 1% globally. Phone support, as I originally stated, told me these were planned features and that the way “I I interpreted” the five-day video history to work is “not how it works” and even though I knew that was bs, I wasn’t going to argue with them over something I knew they can’t fix. This is a software issue, and Nest’s developers, if they haven’t been reassigned to another failing department, need to fix it.

[Brad]

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

• Open the Google Home app

• At the top right, tap your account.
• Tap Feedback 

• tap the type of device you'd like to submit feedback for.
• To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
• In the feedback summary, write a brief description of your issue.
• Be sure to check the box for Screenshot and System logs.
• To submit feedback, at the top right corner, tap Send 

If you need anything else, please let me know.

Best regards,

Brad