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Nest doorbell (wired) doesn’t automatically stream in google hub when doorbell is rung

Andrewo87
Community Member

when the doorbell is rung, my nest hub rings but  the video stream doesn’t automatically display. I have to ask google to display the camera feed In order for it to show on the hub. Does anyone know how to fix this? I already have visitor announcements turned on the for the doorbell camera in the home app.

1 REPLY 1

Lance_L
Community Specialist
Community Specialist

Hey Andrewo87,

 

Thanks for reaching out to the Community and for sharing all the steps you’ve tried to fix the issue. Let’s check it out.

 

Please try the troubleshooting steps below and let me know how it goes:

 

  1. Restart the WiFi router. Unplug the power cable from your WiFi device. Wait 10-20 seconds for it to fully power off. Plug the power cable back into your Wifi device. Wait 1 to 2 minutes for it to fully power on.
  2. Reboot the Google Home speaker. There are two ways to reboot the device.
    1. From the Google Home app
    2. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
    3. Open the Google Home app Google Home app.
    4. Tap and hold your device's tile.
    5. At the top right, tap Settings and then More More and then Reboot.
    6. Or, unplug the power cord from your speaker or display.
    7. Leave it unplugged for ~1 minute.
    8. Plug the power cord back in.
  3. Turn Do Not Disturb on, then off. (Start with "Ok Google" or "Hey Google") 
    1. Enable Do not disturb:  “Turn on Do not disturb.” 
    2. Disable Do not disturb: “Turn off Do not disturb.”
  4. Check if the visitor announcements are now working.

 

All the best,

Lance