Nest doorbell wired notifications stopped working

[Narada973]

Had the best doorbell for close to a year now, notifications have worked fine in all that time.

All of the sudden I'm no longer getting motion or alert notifications on my pixel 8 from the nest doorbell and home app. Pressing the doorbell button does not produce a notification on my phone, it creates a notification on hub device, but nothing on phone

Have tried restarting phone, clearing cache, forcing app to stop...

Last update to app on 4 sep

Please help!

[thiscouldbewit]

Same problem for me for the whole Home app. If I look at a camera's history, I can see logged events, but my phone isn't notifying me of any of them. 

[Narada973]

@google please can you help?

[ByronP]

Hi Folks,

Thank you for posting in the community. I apologize for the inconvenience you're experiencing with your Nest Doorbell notifications. I'm here to help.

Before I begin. I just want to confirm a few questions for further assistance.

What type of Nest Doorbell do you have?

Did you receive any notifications in the past?
Were there any changes to the Wi-Fi network?
Do you use email or push notifications?
Are there other family members who can access the camera? Do they receive any notifications?
Has the camera been moved recently?
Are there any Activity Zones set up for the Nest Doorbell?

Please keep me posted. I'll look forward to your response.

Regards,

Byron

[Narada973]

Hi See below:

What type of Nest Doorbell do you have?

Nest doorbell wired

Did you receive any notifications in the past?

Yes for over 9 months I've been receiving the notifications perfectly fine on the same Pixel 8

Were there any changes to the Wi-Fi network?

No, I can connect to the live stream perfectly fine i.e. the device is fully connected to the wifi network

Do you use email or push notifications?

Push

Are there other family members who can access the camera? Do they receive any notifications?

No one else has access to my camera

Has the camera been moved recently?

No

Are there any Activity Zones set up for the Nest Doorbell?

No

[thiscouldbewit]

What type of Nest Doorbell do you have?

Nest Doorbell (battery) 

Did you receive any notifications in the past?

Yes

Were there any changes to the Wi-Fi network?

No

Do you use email or push notifications?

Push

Are there other family members who can access the camera? Do they receive any notifications?

Yes, and yes

Has the camera been moved recently?

No

Are there any Activity Zones set up for the Nest Doorbell?

No

[thiscouldbewit]

Also, as a note, this is effecting ALL cameras in the Home app, I no longer receive any notifications whilst other family members do. All notifications are turned on and enabled. 

[nerys]

Hi thiscouldbewit,

Thanks for this useful information! 

Let's work together to resolve this. I have a few more questions to clarify things. Can you please help me answer the next questions?

• What is the current version of your Google Home app?
• What is the model of your phone, and what is its firmware version?
• What are the upload and download speeds near the device?

While we gather more details, here are some troubleshooting steps you can try:

• Turn off and on all notification settings in the app: In the Google Home app, go to general settings and turn off all notification settings, close the app, and then turn them on again.
• Verify app permissions: Ensure that all notification permissions are enabled for the Google Home app on your phone.
• Make sure that "Critical alerts" is enabled.

In the meantime, if you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you more!

Best regards,

Nery.

[Narada973]

Hi @nerys 

I've completed these steps but still no notifications.

Have also cleared cache, cleared storage etc. and still no notifications

See answers to questions below:

What is the current version of your Google Home app?

Version 3.23.1.3

What is the model of your phone, and what is its firmware version?

Pixel 8, 

Android security update 5 Septeber 2024

Build number AP2A.240905.003

[nerys]

Hi Narada973,

Thanks for your response! 

I'm sorry to hear that your Nest Doorbell is still not sending notifications to your phone after trying these troubleshooting steps. Let's clarify a few things. Can you please help me answer the next questions?

• Can you view the event video history without any trouble?
• Does the Nest Doorbell appear online in your Google Home app?
• What are the upload and download speeds near the device?

In the meantime, we can also try the following steps:

• Test on another mobile device: if you have another cellphone or tablet, you can download the Google Home app with the right account and check if you get notifications from the Nest Doorbell on that device.
• Make sure the camera is pointed to an area that isn't too bright or dark; this will allow the Nest Doorbell to detect the activity without any difficulty.

Keep me posted about how it goes. If you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you more!

Best regards,

Nery.

[Narada973]

Please see below:

Can you view the event video history without any trouble?

Yes, events come up instantly in the app and can be accessed without any trouble.

Does the Nest Doorbell appear online in your Google Home app?

Yes

What are the upload and download speeds near the device?

download is 105mb/s and upload is 18mb/s

As i've said before, the device is working fine, the internet connection is stable. When the device doorbell is pressed, there is no notification on my Pixel 8 but there is a notifcation on my google hub so to answer your question about other devices, yes it works fine on other devices.

[nerys]

Hi Narada973,

Thanks for your quick response! 

My team would like to know more about this situation. When you get a chance, please fill out this form. Remember to include the link to this post. Let me know when you’re finished. From there, we'll contact you via email. 

In the meantime, if you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you more!

Best regards,

Nery.

[Narada973]

Hi

I've filled in the form

Nothing has happened and I still have a useless doorbell

Google this is really poor customer service, the device is not even a year old and has not been properly functioning for half the time I've had it

So disappointed in the doorbell and your customer service

[thiscouldbewit]

I've taken the troubleshooting steps to no avail. 

For the specific questions:

• What is the current version of your Google Home app?

3.23.1.3

• What is the model of your phone, and what is its firmware version?

Samsung Galaxy S24 Ultra, firmware is Android 14. 

• What are the upload and download speeds near the device?

Download is 74Mbps, upload is 17Mbps. 

[nerys]

Hi thiscouldbewit,

Thanks for your response and for providing this useful information! 

I'm so sorry to hear that the troubleshooting steps I sent did not resolve the situation. Feel free to fill out this form. My team would like to gather more information about your situation and provide you with the best possible support. When filling out the form, please include the link to this thread. Let me know when you're finished. From there, we'll contact you via email.

In the meantime, if you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!

Best regards,

Nery.