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Nest doorbell

Franciie
Community Member

My husband and I are family members on the nest, but I cannot see the nest doorbell wired version

 

it won't let me access it what do I need to do please be specific with directions

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@Franciie 

See the "Manage home members" section of this help topic:

https://support.google.com/googlenest/answer/9155535?hl=en

If your household is set up, you should be able to go to Settings in the Google Nest app, select Family, and see both of you listed. In the Google Home app, you should be able to go to Settings, select Household, and see both of you listed.

You both need to be accessing the same "home/structure" in the Google Nest app and Google Home app, and your Nest Hello doorbell needs to be in that same "home/structure".

Hi folks,

 

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

 

Thanks for your help here, @MplsCustomer.

 

Cheers,

JT

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey everyone,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,
Archie

Franciie
Community Member

We finally got it figured out

Thanks all

aatienza
Community Specialist
Community Specialist

Hey Franciie,

 

Awesome! Let us know if you have any other questions as I'll be locking the thread after 24 hours.

 

Thanks,

Archie