08-20-2023 12:07 PM
We have a Nest doorbell that continually tells me a person is at the door but it's always wrong. A real person can come to the door and I don't get an alert. We had a Nest doorbell in our last home and it worked great. I thought maybe it was picking up cars in the road even though the filter omits motion and noise. I tried creating a zone of just the front steps which doesn't include the street, sidewalk etc. Just about a 3 ft area. Still fake alerts
08-23-2023 06:08 PM
Hello Tank3,
Thanks for posting in our Community. I’m sorry to hear that you’re having issues with the Nest doorbell. No worries; I’m here to help.
The Nest cameras and doorbells use software to look for changes in color and lighting. Because of this, you may get unwanted or false-positive alerts.
Here are some common triggers, to name a few:
To minimize these occurrences, make sure the Google Home app is up-to-date.
Once the above steps are done, delete your activity zone and create a new one. Below are some tips for creating activity zones:
Create small zones.
Don't overlap zones.
Here’s a handy guide on how to set up and use activity zones.
Best,
Lance