Nest drop cam pro will not setup using my computer or iPhone. Error code suggest a security problem?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[RRG]

I also can't set mine up on computer or phone...and they both just worked perfectly at my previous address...and this isn't a wireless connection issue as my Comcast router can see it and says its connected. But I still get the error even after rebooting router. 

[Brad]

Hey folks,

Restarting and factory resetting your Google Nest camera or doorbell will have different results:

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.

You can find this information, plus additional information on this process here. Please let me know if you have further questions.

Best Regards,

Brad.

[RRG]

nope, can't restart or reset a dropcam pro...but thanks for not reading my issue. Why don't you look up serial number on your end and reset it? Its probably still tied to my old account or something. I deleted that account when I moved. Now it won't setup. seems like a scam to make me buy a new one. 

[Brad]

@RRG

There is no such option to reset it from my end. I would suggest you reach out to Support for further assistance. 

Best regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[DocM]

Hopeless.

[GarrettDS]

Hey folks, 
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,
Garrett DS