nest doorbell is peeling

[Tdub]

My  nest doorbell is peeling horribly after just over a year of use. I’ve had this replaced before, and I’m not the only person that has faced this. https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/My-Nest-Hello-Doorbell-is-Peeling/m-p/6...

like the other commenter, I’m shocked that google is forcing its customers to move to competing platforms and ecosystems but not supporting a ‘rare’ product defect for customers. Im even more shocked that the response from support was, ‘buy a new doorbell’. 

[SteveT1]

Hi Tdub,

I'm sorry to hear about your support experience. Do you have a case number for this concern so we can check it further?

Regards,

Steve

[SteveT1]

Hi Tdub,

Jumping in to check if you've seen my response. If you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve

[Tdub]

Hi Steve. I believe the case number is 35150694. 

[Brad]

@Tdub

I am sorry to hear that your Doorbell is peeling! Especially because this is the replacement from the original device that is now peeling as well. I know that I would feel quite frustrated if I were in your shoes for sure. However, because your original device is out of warranty, and the replacement device is not covered under warranty, there is little to nothing we can do here for you in the forums regarding this replacement request. 

I appreciate you taking the time to seek further assistance and provide your case number, but because it is out of warranty there is nothing more that we can do for you here in the Nest Community Forums.

Best regards,

Brad. 

[Tdub]

Yeah, I'll be sure to not use my doorbell outside next time. I will never buy a Google hardware product ever again and will loudly tell everyone I know to switch to amazon, arlo, ecobee, etc. Thx

[Brad]

@Tdub

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

• Open the Google Home app

• At the top right, tap your account.
• Tap Feedback 

• tap the type of device you'd like to submit feedback for.
• To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
• In the feedback summary, write a brief description of your issue.
• Be sure to check the box for Screenshot and System logs.
• To submit feedback, at the top right corner, tap Send 

If you need anything else, please let me know.

Best regards,

Brad.

[Tdub]

My feedback is that google rushed a bad product to market, made billions of dollars last year, and unlike most competitive consumer tech companies—is unwilling to do something customer-centric like provide a replacement, or a discount, etc. I am selling every google device I own. 

[Tdub]

Steve, you are as person. I’m sure you see how obviously messed up this is. The original device was flawed and replaced. The replacement device had the same problem, but is not covered by warranty. That’s insane. 

I really can’t believe this was the response but it’s great to know google is not a hardware company and doesn’t care about it’s customers. Thanks for the clarity. 

[Brad]

@Tdub

I can definitely understand that my response to you was not what you are looking for, but all Community Specialists wouldn't be able to assist you as the device is out of warranty. As much as I would love to process a replacement for you, we simply cannot. I am truly sorry for this inconvenience.

Best regards,

Brad.

[GarrettDS]

Hey folks, 
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,
Garrett DS