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Nest floodlight not showing light in App

Joetaylorvt
Community Member

Hi,

I have two nest cameras with floodlights. One works fine and shows up in the Google Home app as a camera with a light.  However the second one does not show the light ability in the settings. Light works fine and turns on with motion and everything but I am unable to adjust the settings in the app. Thanks 

3 REPLIES 3

Lance_L
Community Specialist
Community Specialist

Hi Joetaylorvt, 

 

Thank you for posting, and I apologize that the Nest device isn’t working properly  — let's get this sorted out.

 

Let’s try the troubleshooting steps below.

 

  1. Save any video history on the device, if any. Follow this guide.
  2. Unmount the device, then connect it to the USB cable and power adapter, if applicable.
  3. Locate the reset pin on the device.
  4. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
    1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
    2. At 12 seconds, the status light will be steady, solid yellow while the device starts the factory reset, and you’ll hear a confirmation tone.
  5. Release the button. Your device will restore to its factory settings.
  6. After the factory reset, your device will appear as "Offline" in the app until you remove it. Also, the status light should be pulsing blue.
  7. To remove it from the app, open the Google Home app, select the device, and then tap Settings > Remove device > Confirm.
  8. Make sure the phone is on the same Wi-Fi network as the selected network for the Nest device.
  9. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
  10. Cellular data should be turned off.
  11. If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
  12. Start adding the device back to the Google Home app.

Let me know how it goes.

 

Best regards,

Lance

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

Chiming in — were you able to try the troubleshooting steps that have been provided above? Please let us know how it goes.

 

I appreciate the help, Lance.

 

Thanks,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hey Joetaylorvt,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

 

Cheers,

Jenelyn